kbaji Privacy Policy

Information you provide when creating an account is collected. This includes:

• Full name and date of birth
• Email address and mobile number
• National ID or passport number (for identity verification)
• Permanent address
• Preferred currency and language

Information related to your payment methods for deposits and withdrawals is collected. This includes:

• bKash, Nagad, Rocket, Upay numbers
• Bank account details (if bank transfer is used)
• Transaction history and amounts
• Transaction date and time (Bangladesh Standard Time, UTC+6)

For card payments, full Visa or Mastercard card numbers are never stored on our servers — this is handled in accordance with PCI DSS standards.

When you use the kbaji platform, the following information is automatically collected:

• IP address and device type
• Browser name and version
• Operating system
• Session duration and activity logs
• Cookie and local storage data

The following information is stored to improve your gaming experience and ensure responsible gaming:

• Game history and bet amounts
• Win and loss records
• Bonus and promotion usage history
• Self-exclusion or limit-setting information

• Account registration, verification, and activation
• Deposit and withdrawal processing
• Bonus and reward distribution
• Customer support service delivery

Your information is used to ensure platform security:

• Identity verification and KYC (Know Your Customer) process
• Detection of suspicious transactions
• Compliance with Anti-Money Laundering (AML) policies
• Prevention of unauthorized access

• Displaying games and offers based on your preferences
• Improving platform performance and usability
• Testing new features and services
• Improving the customer support experience in Bengali

With your consent, we may contact you for the following purposes:

• Important account-related notifications
• Information about new bonuses and promotions
• Platform update and policy change notifications

You may opt out of marketing communications at any time — to do so, sign in at kbaji Login and update your preferences in account settings, or email [email protected].

Limited information may be shared with trusted partners for platform operations, including:

• Payment processing services (bKash, Nagad, Rocket, Upay)
• Identity verification service providers
• Game software providers (only necessary technical data)
• Cybersecurity and fraud detection services

Each partner is contractually bound to comply with our privacy standards and may use the information received only for the specified purpose.

Information may be disclosed to meet legal requirements in the following circumstances:

• Court orders or lawful requests from law enforcement agencies
• Assistance with fraud or financial crime investigations
• Compliance with Anti-Money Laundering regulations
• Lawful information requests from tax authorities

In such circumstances we will provide only the minimum information legally required and will make every reasonable effort to notify you.

kbaji uses cookies for the smooth operation of the platform. A description of the different types of cookies:

• Essential Cookies: For storing login sessions, security tokens, and basic settings — these cannot be disabled.
• Performance Cookies: For monitoring and improving platform performance.
• Preference Cookies: For remembering your language, theme, and other personal preferences.
• Analytics Cookies: For analysing overall usage patterns (not personally identifiable).

You can manage cookies at any time from your browser settings. However, disabling essential cookies may disrupt login and payment functions. Cookie management differs across browsers — full details can be found in your browser's help section.

• 256-bit SSL/TLS encryption — across all data transmissions
• Encrypted database storage
• Two-Factor Authentication support
• Real-time security monitoring
• Regular security audits and vulnerability testing
• Firewall and DDoS protection

• Access to personal information restricted to authorized personnel only
• Regular privacy and security training for staff
• Immediate response plan in the event of a data security breach
• Non-disclosure agreements (NDA) with all third-party partners

If a data security breach ever occurs and there is a risk that your information has been affected, we will notify you by email as quickly as possible. At the same time, all necessary remedial measures will be taken.

Your information is retained for the entire duration that your account remains active. This information is essential for delivering the service.

After an account is closed or deleted, information is retained for the following periods:

• Financial transaction records: minimum 5 years (legal obligation)
• Identity verification documents: 3 years
• Gaming activity logs: 2 years
• Marketing communication records: 1 year

After the specified period, information will be securely deleted or anonymized.

You can request a copy of your personal information stored with us at any time. This request can be made by emailing [email protected]. We will respond within 30 days.

If any information we hold about you is incorrect or incomplete, you can request a correction. Some information can be updated directly by logging in through the kbaji Login page; for other information, please contact the support team.

In certain circumstances, you can request the deletion of your personal information. However, information that must be retained to meet legal obligations (such as records of financial transactions) may not be deletable before the designated retention period ends.

You can object to your information being processed for marketing or profiling purposes. In such cases, processing will be stopped as soon as possible after your request is received.

You can request your account data in a structured, machine-readable format. Send your request to [email protected] for this service.

kbaji is a 21+ platform. This service is intended only for those aged 21 or above. We do not intentionally collect information from any minor. Age verification is in place during the registration process.

If we receive information that a minor has created an account, we will immediately close that account and delete all associated information.

kbaji reserves the right to update this privacy policy at any time. For significant changes, we will send a notification to your registered email address and note the update date at the top of this page.

Continuing to use the platform after a revised policy is published will be considered your acceptance of the updated policy. Therefore, it is recommended that you visit this page regularly.

For more information, see our Terms & Conditions, Responsible Gaming and FAQ pages. To learn more about us, visit the About Us page.